Use Case
Process changes, vendor decisions, policy updates, escalation learnings — ops teams generate critical context every day. Most of it ends up in Slack threads and meeting notes nobody can find. Flints gives it a home your whole team can search.
The problem
Your team decided to switch vendors three months ago. Someone asks why. The answer is in a Slack thread from February — if anyone can find it. Or maybe it was in the meeting that didn't get recorded. Or in someone's head who's now on leave.
Ops teams make decisions that affect the whole organisation — about processes, tools, vendors, policies. But the reasoning behind those decisions is almost never captured in a way that's searchable or shareable.
The result: you spend your time re-explaining decisions instead of making new ones.
How Flints fixes it
After a call, a meeting, or a quick decision — Option+Space, type the decision and the why, save. Your whole team can find it. No wiki page to create, no doc to write.
Every capture is typed — decision, learning, feedback, question. Your team can filter to see all decisions together, all learnings together. No more digging through unstructured docs or searching Slack for "I think we decided..."
Need to draft a process doc? Brief a stakeholder? Your AI tools already know every decision, constraint, and learning your ops team has captured. Better output with less setup — because the context is already there.
A day with Flints
Vendor review — you switch payment providers
You capture: "Decision: Moving from Stripe to Adyen for APAC payments. Lower FX fees, better local payment method coverage. Migration starts next sprint."
Your teammate resolves an escalation
They capture: "Learning: When enterprise customers report billing discrepancies, check the timezone offset first — 3 of our last 5 escalations were UTC conversion issues."
Someone asks "why did we switch payment providers?"
They search Flints, find the decision with the full reasoning. No Slack archaeology. No pinging you in the middle of something else.
You ask AI to draft the quarterly ops review
Your AI already knows every process change, vendor decision, and escalation learning from the quarter — from the whole team's captures. The draft it produces is actually useful, not generic filler.
Built for your workflow
"Switching to Adyen for APAC. Lower FX fees and they support GrabPay and GCash natively."
"Billing escalations are almost always timezone offset issues. Check UTC conversion before escalating to engineering."
"Three enterprise customers this month asked for custom invoicing. Moving from nice-to-have to must-have."
"Do we need SOC 2 before going after the healthcare vertical? Legal to confirm by Friday."
"Reduced average escalation resolution time from 4 hours to 45 minutes after documenting the timezone fix."
"What if we auto-flag invoices with timezone mismatches before they go out? Could prevent 60% of billing escalations."
Free 14-day trial for your whole team. No credit card. Set up in under a minute.